Policies

Free U.S. Shipping in the USA on Orders $35 and Over

Beadaholique.com has always brought you low prices on beads and jewelry making supplies. We are offering free shipping on all U.S. orders with merchandise totaling over $35. Simply choose "Free Economy Shipping" at checkout to get your Free Shipping!

To qualify, orders must total $35.00 or over after all other discounts and coupons have been applied. All orders that total less than $35.00 will be charged low cost weight-based shipping fees.

If you select any domestic shipping service other than “Standard,” shipping fees will be charged. You will be able to see the charges and be able to change your shipping service before you make your payment.


Reduced International Shipping Rates

All of our other international shipping rates have been reduced, so everyone saves!

 

Shipping Processing Times

We ship packages out five days a week, Monday - Friday, 8am to 5pm. We are closed on Thanksgiving Day, Christmas Day and New Year's Day. Free standard shipping orders will be shipped within one to three business days after the order is placed. Orders with USPS Priority, USPS Express, or any FedEx or UPS service - other than Ground - that are received before 11:00am Pacific will be shipped next day; if received after 11 am, they will be shipped within 2 business days.

Please note that during extremely high volume periods, such as the month prior to the winter holidays, we may take an extra day or two to ship orders, and the U.S. Post Office may take longer than usual to deliver packages, even via Priority. Accordingly, please allow extra time for delivery during these periods.

COVID-19 Update: All carriers have reported continued short delays in pickup and delivery. We will continue to monitor this situation.

 

Returns, Refunds & Exchanges

All sales are now final due to our store closure. We’re unable to accept returns or exchanges, so please double-check your order before checking out. If there’s an issue with an item being damaged or incorrect, we’ll of course do our best to make it right.

 

I bought something that is now available at a lower price. Can I get a partial refund?


No. All sales are final with no returns or refunds, including partial refunds. As we move closer to our store closure, some items may have higher markdowns. However, many items will sell out early. If you really want an item, do no wait to order it. Items that sell out will not come back in stock.

 

Only part of my order shipped. Will the unfulfilled items ship later?


Unfortunately, any items that were not shipped with the rest of your order will be refunded. Please allow up to 5 business days for the refund to process.

 

Privacy

At Beadaholique, we are dedicated to protecting your privacy. The information collected about you is used to process orders and to create a more personalized shopping experience. What information is collected? How do we use the information we collect? When you order, we need to know your name, e-mail address, mailing address, phone number, credit card number, and expiration date. This allows us to process and fulfill your order and to contact you of your order status—for example through a confirmation notice. We also collect e-mail addresses at various locations within the site, including when you order from the site so that we can send you any necessary e-mail messages related to your order, such as shipping notifications. We monitor customer traffic patterns and site usage to help us develop the design and layout of our online store and the products and services we offer. We do not share credit card information with third parties except for the purpose of processing payments for products you've ordered and as required by law.

How do we keep your customer information safe? When you place orders or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. If at any time you would like us to delete any of your personal information on file, just e-mail: service@beadaholique.com , our customer service.

We are devoted to protecting your privacy. We do not sell, trade, or rent your personal information to others. By using this website you consent to the collection and use of the information you provide to Beadaholique and its affiliates.

For more information on privacy see https://beadaholique.com/policies/privacy-policy and for residents of California see https://beadaholique.com/pages/california-consumer-privacy-act-ccpa

 

Sales and Discount/Coupon Codes

Unless otherwise stated for the particular sale, the following applies to all sales and discount/coupon codes:

  • Discount codes cannot be combined.
  • Gift card codes are considered a form of payment, not a discount, and can be used along with a discount code.
  • Codes cannot be applied to orders that have already been placed.
  • Codes are valid on select in-stock items only.
  • Any stated expiration date for a code will occur at the end of that day, after midnight PT.


Safety Standards and California Proposition 65

Per California state law, certain items sold in the state of California must have a Proposition 65 warning. For more information about safety standards and Prop 65, click here.